Legal & policy contact

Per-purpose role addresses. Each is the documented contact for a specific kind of message, and each is referenced by name in the policy that scopes it. Operationally, all of them route to one human triage inbox at GrailWatch — the labels exist for routing clarity and legal precision, not to suggest a team of separate inboxes.

• hello@grailatlas.comstandard / convention

  General inquiries, anything that doesn't fit one of the per-purpose addresses below.

  Expected: Typically within a few business days.

• privacy@grailatlas.comlegally meaningful

  Data-protection inquiries; DSAR / Art. 17 erasure requests; any GDPR / CCPA question.

  Expected: Acknowledgement within 72 hours; substantive response within the legally required window (typically 30 days for DSAR).

  Policy: Privacy Policy

• dpo@grailatlas.comrouting label

  Data-Protection Officer alias. We have not designated a separate DPO; this address routes to the same triage path as privacy@.

  Expected: Same SLA as privacy@.

  Policy: Privacy Policy

• dmca@grailatlas.comlegally meaningful

  Copyright infringement notices under 17 U.S.C. § 512.

  Expected: Acknowledgement within 48 hours; takedown decision within 7 days for routine cases.

  Policy: Terms of Service §16

• counter-notice@grailatlas.comrouting label

  Counter-notices to a DMCA takedown.

  Expected: Routed to a second reviewer (different from the original takedown moderator).

  Policy: Terms of Service §16

• notices@grailatlas.comlegally meaningful

  DSA Art. 16 notices — content that may be illegal under EU or member-state law.

  Expected: Acknowledgement within 48 hours; decision within 7 days for routine cases; statement of reasons (DSA Art. 17) provided to both notifier and affected user.

  Policy: Acceptable Use Policy §5a

• trust@grailatlas.comrouting label

  AUP-related concerns: abuse, harassment, off-policy contributions, suspected bot activity.

  Expected: Acknowledgement within 72 hours; action varies by severity.

  Policy: Acceptable Use Policy

• corrections@grailatlas.comrouting label

  Factual corrections to editorial copy, ratings, or assessments. Use this for "this paragraph reads as a factual claim about me and is wrong" requests.

  Expected: Acknowledgement within 72 hours; correction or response within 14 days.

• editor@grailatlas.comrouting label

  Notebook / editorial inquiries.

  Expected: Routes to the editorial team. Same address handles signed-essay corrections.

• security@grailatlas.comstandard / convention

  Coordinated security disclosure. Vulnerability reports follow the policy at /security.

  Expected: Acknowledgement within 24 hours; substantive response within 5 business days.

  Policy: Security disclosure

• press@grailatlas.comrouting label

  Press, journalist, podcast, and reviewer inquiries.

  Expected: Response within a few business days.

  Policy: Press kit

• legal@grailatlas.comrouting label

  Any inquiry that doesn't fit a more specific role above.

  Expected: Routed appropriately.

Privacy Policy · Terms of Service · Acceptable Use Policy · Sub-processors · Security disclosure